Transform Your Home: Flooring for Every Style
Luna Flooring Gallery is a family-owned and operated flooring business proudly serving the Chicagoland area. With four convenient locations across the region, we offer an unparalleled selection of flooring solutions and expert service to help you find the perfect floors for your home.
Our Expertise
Our team of experienced professionals has extensive knowledge of flooring materials, trends, and installation techniques. We're dedicated to helping you make informed decisions about your flooring project, from selection to installation.
Our Services
We offer a comprehensive selection of services to meet all your flooring needs, including:
Flooring Selection & Inspiration
- Wide variety of flooring products, from traditional carpets and hardwood to innovative laminates and stylish vinyl.
- Inspiration galleries showcasing different flooring styles and configurations.
- Free in-home measure and visualizer tools to help you visualize potential looks.
Professional Installation
- Skilled installation team ensures a seamless and flawless process for all flooring types.
- Expertise in specialized installations like custom staircase runners and personalized carpet binding.
Quality Care & Protection
- Hardwood restoration and resurfacing services to restore the beauty and functionality of your existing floors.
- Comprehensive care and maintenance advice for all types of flooring.
Financing & Convenience
- Flexible financing options to fit your budget and project needs.
- White-glove delivery service that ensures careful handling of your materials.
Our Values
At Luna Flooring Gallery, we believe in:
- Customer-centricity: We prioritize your needs and preferences.
- Expertise: Our team's extensive knowledge and experience ensures quality results.
- Passion: We are dedicated to transforming your home with beautiful and functional flooring solutions.
- Integrity: We maintain transparency in our pricing and processes.
Visit Luna Flooring Gallery today and let us help you discover the perfect flooring for your home!
Poor Customer Service and Installation Experiences
It appears that several customers have had negative experiences with Luna Flooring, citing issues with customer service, installation processes, and product quality.
Installation Issues and Damages
Some customers reported that the installation process was messy and disorganized, with installers causing damages to their homes, such as gouges in drywall and nails scattered around their yards and driveways. In one case, a customer got a flat tire due to the nails left behind by the installers.
Misleading Sales Practices and Warranty Issues
Customers reported feeling misled by the sales team, with promises of high-quality products and services that did not match their experiences. One customer was sold a flooring product that did not hold up well to normal family use, and when they tried to make a warranty claim, they were told it was past the warranty period.
Lack of Communication and Unresponsiveness
Many customers reported difficulty in getting in touch with the company to resolve their issues, with some experiencing unreturned calls and unhelpful customer service representatives.
High-Pressure Sales Tactics and Hidden Fees
Some customers felt pressured into making a purchase, only to find out about hidden fees, such as a 25% cancellation fee, and were given misleading price quotes.
One Positive Experience
One customer reported having a good experience with the sales team, but issues arose during the installation process, including a lack of preparation and inadequate floor prep.
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