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At Wood Floors by JBW, we are a leading manufacturer, retailer, and wholesaler of hardwood and laminate flooring products. With over 30 years of experience in the industry, we have built a reputation for providing high-quality products and exceptional customer service.
Our Mission
Our mission is to be a leading supplier within the American and Canadian markets, offering a vast selection of hardwood and laminate flooring solutions at unbeatable prices. We strive to provide our customers with the best products, at the best prices, and to exceed their expectations in every aspect of our business.
Our History
We have been in the flooring business for over 30 years, and during this time, we have built a wealth of knowledge and expertise in the industry. Our team of dedicated and knowledgeable staff works hard to ensure that our customers are completely satisfied with our products and services.
Our Products
We offer a wide range of products, including:
- Hardwood Flooring: We have a vast selection of hardwood flooring products, including Yellow Birch, Ash, American Cherry, Red Oak, Hard Maple, Beech, Hickory, and American Walnut.
- Engineered Hardwood Flooring: Our engineered hardwood flooring products are designed to provide durability and ease of installation.
- Laminate Flooring: Our laminate flooring products are designed to mimic the look and feel of real wood, with the added benefits of ease of maintenance and extended lifespan.
- Flooring Accessories: We also offer a range of flooring accessories, including underlayment materials, adhesives, and fasteners.
Why Choose Us
There are many reasons why customers choose to do business with us. Some of the benefits of working with us include:
- High-quality products at competitive prices
- Expert knowledge and advice from our experienced staff
- Fast and reliable delivery
- Exceptional customer service
Our Locations
We operate showrooms in Toronto, Ontario, and Bedford, Quebec, and serve the greater areas of Toronto and Montreal. We also have a strong online presence, making it easy for customers to shop with us from anywhere.
Testimonials
Here's what some of our satisfied customers have to say about us:
- "I did deal with Mr. Mitch the owner, great selections of hardwood flooring and affordable prices." - Eyub Gerjis
- "I liked the fact that it's all manufactured by them in Quebec, so the quality is better than your average Chinese stuff." - Ted Cohen
- "Friendly salesperson who offered me a deal on engineered hardwood that I could not come close to matching elsewhere." - Anonymous
Get in Touch
If you have any questions or would like to learn more about our products and services, please don't hesitate to contact us. You can reach us by phone at (416) 667-0430 or by email at info@woodfloorsbyjbw.com.
Customer Service and Sales
Some reviewers have reported inconsistent customer service, with some staff members being helpful and knowledgeable while others seem uninterested or uninformed. Joshua Therrien mentions feeling like he's "bothering" the staff, and Shaun Snyder experienced poor communication and unreliable delivery times.
Product Quality and Installation
Most reviewers have praised the quality of the products, with several mentioning high-quality materials and consistent color and texture. However, Shaun Snyder notes that the materials were good but the customer service was poor.
Overall Experience
While some reviewers have reported negative experiences with customer service, most have praised the quality of the products and the installation process. Kathleen King and Charles Torosian mention excellent product knowledge and helpful staff, while Steve Nick and David Ludwig praise the professionalism and punctuality of the installation team.
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