Know what your customer wants and exceed their expectation.
A Legacy of Expertise in Indiana Home Enhancements
Drexel Interiors has been proudly serving Indiana residents with exceptional home improvement solutions for over 30 years. As a locally owned and operated business, we take pride in providing personalized and professional services to enhance your living and working spaces. We understand that each project is unique, which is why we offer a comprehensive range of services tailored to your specific needs.
Quality Products and Craftsmanship
Our showroom features an extensive selection of top-quality flooring materials, cabinetry, countertops, and wall tiles. From classic hardwoods like oak and maple to contemporary laminates and waterproof luxury vinyl plank, we have options to suit every style, budget, and application. We also proudly offer a diverse range of cabinetry choices, spanning classic painted finishes to modern, high-end brands like Decora, Yorktowne, and Timberlake.
Dedicated Service and Support
At Drexel Interiors, we believe in exceeding expectations. Our team of experienced professionals will guide you through every step of the process, from initial design consultations to project completion. We prioritize clear communication, transparency, and efficient project management to ensure a seamless and enjoyable remodeling experience.
Comprehensive Services
Our services extend far beyond product supply. We offer a full spectrum of solutions, including:
- Home Remodeling: Full-service home renovations, kitchen and bathroom transformations, room additions, and more.
- Kitchen & Bathroom Remodeling: Custom cabinetry design and installation, countertop selection and fabrication, lighting upgrades, and appliance consultations.
- Flooring Solutions: Supply and installation of all types of flooring materials, including hardwood, tile, vinyl plank, and carpet.
- Commercial Services: Specialized solutions for businesses in the Midwest, including office renovations, retail space improvements, and custom flooring installations.
Visit Us Today!
Our spacious showrooms in Indianapolis and Carmel provide a visual inspiration for your next project. Our knowledgeable staff will be happy to answer your questions, discuss your unique needs, and create a customized plan that brings your vision to life.
Drexel Interiors - Where Quality and Customer Satisfaction Meet.Design and Quality Issues
Some reviewers have experienced design and quality issues with their projects. For example, Patrick Evans noted that the tile work in his shower was subpar and had to be redone. Jesse Williams had issues with the product quality of their flooring, which developed cracks and showed wear and tear quickly. These issues led to frustration and dissatisfaction with the final product.
Customer Service
The quality of customer service has also been a mixed bag. Positive experiences include working with representatives like Charlene Day, who was described as helpful and friendly by multiple reviewers. However, others had negative experiences, such as Mitzi Shoemaker Cavin, who felt ignored and unimportant after inquiring about a quote. Janelle Mills had an incredibly poor experience, feeling that the representative was unfriendly and unhelpful.
Price and Installation
Reviewers have generally been satisfied with the prices and installation services offered by Drexel Interiors. Scott Katne noted that the installation process was smooth and that everything looked wonderful upon completion. Virginia Basham praised the company's quality merchandise, fair prices, and great service.
Communication and Follow-up
However, some reviewers have been disappointed with the communication and follow-up from Drexel Interiors. Carol Ann was left feeling ignored and unimportant after a sales representative failed to show up for a scheduled appointment. This lack of professionalism and care has led some customers to take their business elsewhere.
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