Shop Smart at Carpet Smart!
At Carpet Smart Mill Outlet, we pride ourselves on being a true manufacturer's outlet, specializing in customer service and honest pricing. With two convenient locations serving Western New York, we offer the largest inventory of flooring options in the region. Our knowledgeable and non-commissioned professionals are dedicated to providing exceptional customer service, ensuring that you find the perfect flooring solution for your home or business.
Our Story
Carpet Smart Mill Outlet was founded on the principles of customer satisfaction and honesty. We believe that our customers deserve the best, which is why we strive to provide top-notch service, expert advice, and unbeatable prices. Our mission is to make every customer feel valued, respected, and completely satisfied with their flooring purchase.
Our Services
At Carpet Smart Mill Outlet, we offer a vast selection of flooring options from all the major manufacturers. Our extensive inventory includes carpets, area rugs, remnants, laminates, vinyl, ceramic tile, and hardwood flooring. Whether you're looking for a specific brand or style, we have got you covered. Our experienced staff is happy to guide you through our vast selection, ensuring that you find the perfect flooring solution for your needs and budget.
Why Choose Us?
At Carpet Smart Mill Outlet, we pride ourselves on our commitment to excellence. Our non-commissioned professionals promise to beat any competitor's offer or price, ensuring that you get the best deal possible. We also offer special financing options to qualified buyers, making it easier for you to get the flooring you need. Our relaxed atmosphere and no-hidden-prices policy make us the go-to destination for all your flooring needs.
Visit Us Today!
Come visit us at one of our two convenient locations in Western New York. Our friendly staff is ready to assist you in finding the perfect flooring solution for your home or business. Whether you're looking for a stylish new carpet or durable laminate flooring, we have got you covered.
Carpet Smart Review Summary
Positive Experiences
- Multiple reviewers praised the friendly and knowledgeable staff, particularly Brad, Harold, and Russ, who provided excellent customer service and helped them choose the perfect carpet for their needs.
- Several reviewers mentioned the quick and efficient installation process, with some even commenting on the helpful and informative installers.
- Many reviewers were pleased with their overall experience, citing the great selection, quality, and price of the carpets.
Negative Experiences
- A few reviewers had issues with the sales process, including not being informed about online coupons, being over-sold on trim and flooring, and experiencing poor communication regarding installation dates and prices.
- Some reviewers encountered poor customer service, including rudeness, disrespect, and even threats from staff members.
- A few reviewers experienced delays or miscommunications regarding installation, including waiting weeks or months for their carpet to be installed.
