Rich history and character, delivered with a personal touch
At Custom Carpet & Vinyl, we pride ourselves on being the go-to destination for all your flooring needs in the Chesapeake area. With a long history of quality workmanship and dependability, our team of experts is committed to providing you with the best possible service and solutions for your home or business. Whether you're looking to install new floors, repair or replace existing ones, or simply seeking advice on the latest trends and technologies, we're here to help.
Our Services
At Custom Carpet & Vinyl, we understand that every project is unique and requires personalized attention. That's why we offer a range of services designed to meet your specific needs. From in-home consultations to professional installation, we'll work with you every step of the way to ensure that your flooring project exceeds your expectations. Our services include:
- In-Home Consultations: Our experts will come to your home to assess your flooring needs and provide personalized recommendations.
- Professional Installation: Our team of experienced installers will work with you to ensure that your new floors are installed quickly and efficiently.
- Repair and Maintenance: If you need to repair or maintain your existing floors, we're here to help with that too.
Our Product Line
We're proud to offer a wide range of high-quality flooring products from the world's leading manufacturers. From hardwood and tile to carpet and laminate, we have something for every taste and budget. Our product line includes:
- Hardwood: From oak to maple, our hardwood flooring options are designed to last.
- Tile: Our tile selection includes a wide range of styles and materials, from ceramic to porcelain.
- Carpet: From plush to berber, our carpet options are designed to meet your comfort and style needs.
- Laminate: Our laminate flooring options are durable, affordable, and easy to install.
Join the Conversation
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Price and Quality Concerns
Some customers have expressed concerns about the pricing of Custom Carpet & Vinyl's services. Jean-Marc Kouassi reported being overcharged for flooring material, receiving a quote of $4.19 per sqf for LVP floor, while another contractor charged him $2.39 per sqf for the same material. Kouassi felt ripped off and didn't receive a response to his concerns from the company.
Positive Experiences
On the other hand, most customers had positive experiences with Custom Carpet & Vinyl. They praised the company's professionalism, timely installation, and great prices. Many customers recommended the company for their flooring needs, citing excellent service, beautiful flooring, and a great value.
Timing and Communication
Some customers appreciated the company's ability to meet their installation deadlines and keep them informed throughout the process. For example, Heath Wynn was satisfied with the timely installation and good communication from the company.
Showroom Experience and Selection
Customers who visited the showroom praised the company's knowledgeable staff and great selection of flooring options. Susan Radike appreciated the great information provided to help her choose the perfect carpet for her home.
Awards and Recognition
The company has a reputation for delivering high-quality work and earning customer loyalty. Several customers reported having repeated business with Custom Carpet & Vinyl, whether for their personal or professional properties.
Conclusion
Custom Carpet & Vinyl has a mixed bag of reviews, with some customers expressing concerns about pricing, while others had excellent experiences with the company's services, timing, communication, and quality of work.
