Your Floor. Your Choice. Our Expertise.
We're passionate about crafting beautiful and durable flooring solutions that bring your spaces to life. With a focus on innovation and sustainability, we believe flooring should elevate your interior design while lasting for years to come.
A Legacy of Expertise
Our team boasts decades of experience in the flooring industry, working with various materials and production processes. We understand the importance of quality, performance, and value. This dedication to excellence has allowed us to become a trusted supplier for homeowners and businesses alike.
Crafting Quality Products
We specialize in a diverse range of flooring options, including:
- Luxury Vinyl Tile & Plank: Realistic wood-look flooring with exceptional durability and scratch resistance.
- Vinyl Composition Tile: Affordable and practical tile option perfect for high-traffic areas.
- Linoleum: Natural and sustainable flooring with excellent sound absorption and warmth.
- Laminate Wood & Hardwood: Durable and cost-effective flooring solutions with a realistic wood texture.
Empowering You with Information
We believe in transparency and providing our customers with comprehensive information about our products and their benefits. Our website is a resource where you can easily access details about:
- Product specifications and features
- Installation guidance and tips
- Maintenance and care instructions
- Customer testimonials and reviews
Sustainable Practices for a Better Future
We are committed to responsible manufacturing practices that minimize environmental impact. We prioritize:
- Using recycled materials in our packaging
- Minimizing waste during production processes
- Partnering with suppliers who adhere to sustainable values
Partnering with You
Our dedicated customer service team is available to answer your questions, address your concerns, and offer personalized recommendations. We strive to make the process of choosing and installing flooring seamless and enjoyable.
Our commitment
- To deliver exceptional flooring solutions that meet your individual needs and preferences.
- To provide unparalleled customer service and support.
- To uphold sustainability practices throughout our operations.
General Feedback
The majority of reviewers had a positive experience with Floor City, citing excellent customer service, free samples, and a wide selection of products. However, one reviewer had a negative experience, filing a complaint about high prices, product inconsistencies, and an unfriendly return policy.
Pricing and Product Quality
Several reviewers noted that Floor City's prices were higher than those offered by competitors. One reviewer was able to find the same product from another company for a lower price. Another reviewer experienced issues with product color matching, finding that the flooring they received did not match the sample they were shown.
Return Policy
One reviewer had a difficult time returning unused flooring due to the company's 250 sq ft return policy, which they felt was unclear and unfriendly to consumers. The company refused to accept a return of 88 sq ft of unused flooring, leaving the reviewer out of pocket for over $1600.
Customer Service
Several reviewers praised the customer service they received from Floor City, citing helpful and polite representatives who went above and beyond to assist them. However, one reviewer had a frustrating experience with customer service, experiencing long delays and mixed messages in their attempts to resolve a issue with their order.
Ordering and Shipping
Several reviewers noted that ordering and shipping processes were smooth and efficient, with free samples and easy-to-use search and filter systems. However, one reviewer experienced issues with shipping, being told that their flooring would be delivered to a location that was 3.5 hours away from their actual location, rather than the agreed-upon location they had specified.
