At Carpets by Otto, we're dedicated to providing our customers with the best flooring solutions for their homes. With over 55 years of experience, we've built a reputation for exceptional products, excellent customer service, and a commitment to delivering the highest quality flooring products from the top manufacturers.
Our Story
Family-owned and operated since 1969, Carpets by Otto has been serving the Northwest Ohio and Southeast Michigan areas with pride. Our founders, Otto and Dee Weik, established our business on the principles of quality, integrity, and customer satisfaction. Today, we continue to uphold these values, offering a wide range of flooring options to suit every style, budget, and design need.
Our Services
We understand that choosing the right flooring can be overwhelming, which is why we're here to help. Our experienced sales staff will work with you to navigate the vast selection of flooring options, ensuring you find the perfect fit for your home. Our product range includes carpets, hardwood, laminate, vinyl, tile, and area rugs, all sourced from the country's top manufacturers.
Flooring Options
We offer a vast array of flooring products, each tailored to meet specific needs and preferences. From the soft, quiet comfort of carpet to the durability and cleanability of laminate, our collection has something for everyone. Our hardwood flooring options boast natural beauty, while our vinyl and tile choices offer water resistance and timeless charm. Additionally, our area rugs can be custom-made to fit any space in your home.
Why Choose Us
At Carpets by Otto, we're committed to delivering exceptional products, expert advice, and outstanding customer service. Our sales staff is knowledgeable, friendly, and dedicated to helping you find the perfect flooring solution. With three convenient locations to serve you, we look forward to working with you and delivering better living with better floors!
Overall Experience
The majority of reviewers had a positive experience with Carpets by Otto, praising the helpful and knowledgeable staff, reasonable prices, and quality of the flooring.
Positive Aspects
- The sales team, including Ben and Craig, were highly praised for their professionalism and knowledge.
- The installers were commended for their great job, efficiency, and attention to detail.
- The prices were considered reasonable, and the selection of flooring options was appreciated.
- The customer service was friendly, efficient, and prioritized.
Negative Aspects
- One reviewer, Laurie Kornos, had a negative experience with the installation, citing bait-and-switch tactics and poor communication.
- Another reviewer, Leah Rahm, was disappointed with the lack of help and explanation from the sales staff.
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