Our Story
At Flooring America, we're proud to be a locally owned and operated business, serving the Waco, TX community for over 60 years. Founded in 1959, our store, Centex Carpet, has been a trusted name in the industry, offering expert advice, and personalized service to our valued customers. As part of America's leading flooring retail group, we have the buying power to offer a vast selection of high-quality flooring options at surprisingly affordable prices.
Our Mission
Our mission at Flooring America is to provide our customers with an exceptional shopping experience. We believe in empowering our customers to make informed decisions about their flooring needs. Our expert staff is dedicated to ensuring that our customers receive the best products and services available. We strive to build long-term relationships with our customers, understanding their needs and preferences, and delivering tailored solutions to their flooring needs.
Our Services
At Flooring America, we offer a wide range of services to meet our customers' needs. Our experts are trained to provide guidance on selecting the perfect floor, from measuring and designing your space to installation and maintenance. Some of the services we offer include:
- Free In-Home Consultations: Our experts will come to your home to measure and provide a personalized design proposal.
- Professional Installation: Our qualified installers will ensure that your new floor is installed correctly and efficiently.
- Financing Options: We offer flexible financing options to make your flooring purchase affordable.
- Flooring Care and Maintenance: We provide tips and guides on how to care and maintain your new floor to extend its lifespan.
Our Products
At Flooring America, we offer an extensive selection of flooring products, including:
- Luxury Vinyl: Our luxury vinyl flooring collection offers a realistic wood or stone appearance with the durability and ease of maintenance of a hard surface.
- Hardwood: Our hardwood flooring options range from traditional to hand-scraped and exotic species, ensuring that you can find the perfect floor for your home.
- Carpet: We offer a wide range of carpet styles, textures, and colors to fit any room or decor.
- Laminate: Our laminate flooring collection mimics the look of natural stone or wood at a fraction of the cost.
- Tile: From traditional to modern designs, our tile flooring options offer endless possibilities for your home.
Our Promise
At Flooring America, we are committed to giving our customers the best possible experience. We strive to provide exceptional customer service, expert advice, and exceptional products to ensure that our customers are completely satisfied with their flooring purchase.
Customer Service
The reviews highlight the excellent customer service provided by the company. Jackson is praised for being extremely helpful and great to work with, while the staff is described as professional and courteous.
Product Quality
The products offered by the company are considered to be of high quality, surpassing those of other retailers. However, this comes at a cost, and the prices are deemed expensive by some customers.
Pricing Issues
One customer had a negative experience with pricing, receiving a verbal quote that was significantly different from the final price charged. This issue was resolved after some discussion, but it serves as a cautionary tale to ensure that quotes are obtained in writing.
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