A Family-Owned Flooring Destination Since 1986
Big Foot Carpet has proudly served Northern California for over 36 years, offering a diverse selection of flooring options at unbeatable prices. As a family-owned and operated business, we're deeply committed to providing exceptional customer service and offering the best value for your money.
Expert Selection and Quality Products
Our vast selection includes industry-leading brands like Mohawk, Shaw, Mannington, Pergo, and more. We prioritize quality and offer a diverse range of waterproof flooring options, stylish carpets, and durable laminate and hardwood flooring.
Quality Installation, Guaranteed
We understand that floor installation is just as crucial as the products themselves. That's why we offer professional installation services, ensuring a seamless and flawless outcome. Our team of highly qualified installers are handpicked for their expertise and meticulous attention to detail.
Exceptional Customer Service and Value
Our mission is to empower our customers to make informed flooring decisions. Our dedicated sales representatives are passionate about guiding you through the process, answering your questions, and finding the perfect solutions for your needs. We strive to offer competitive prices without compromising quality, and frequently host promotions and sales.
Wide Range of Options to Suit Your Budget
At Big Foot Carpet, we cater to diverse budgets. Whether you're looking for budget-friendly waterproof flooring or premium carpets, we have something for everyone. We also offer flexible financing options to help you achieve your dream flooring without breaking the bank.
Join Us at Big Foot Carpet and discover the best in flooring value, personalized service, and expert advice you can trust.Quality of Installation and Customer Service
Many reviewers have shared their experiences with Bigfoot Carpet, with varying levels of satisfaction. Some reviewers have reported issues with the quality of installation, including raised lumps in carpeted areas and poor customer service. Thomas Boze, for example, mentioned that the company failed to properly install the carpet on a concrete slab, resulting in raised lumps. Similarly, Tim B. reported poor quality installation, including carpet not being properly cut around floor vents and rough edges on the carpet.
On the other hand, several reviewers praised the company for its excellent customer service and installation quality. Jeff Ando, for instance, mentioned that the installers did an "amazing job" and finished the flooring and baseboards in a single day. Joe Costa also praised the company's customer service, saying that Nick was great to work with and the installers were "real pros."
Awful Customer Service
Several reviewers have reported poor customer service, including rude employees and lack of follow-up. Robert Knight mentioned that the salesman was "incredibly rude and disrespectful" during a consultation, while Tim B. reported that the owner was dismissive and unhelpful when discussing issues with the installation.
Slow Response Time
Some reviewers have reported that the company took a long time to respond to their concerns or schedule appointments. Tim B., for example, reported that the owner did not follow up on issues with the installation for several weeks, and then only made an appearance after being called multiple times.
Mixed Reviews
Overall, the reviews for Bigfoot Carpet are mixed, with some reviewers reporting excellent service and others reporting poor quality installation and customer service. While some reviewers have reported issues with the company's follow-up and communication, others have praised the company's staff and installation quality.
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