The right choice for your home, built on trust and expertise
At Axminster Rug Company, we're proud to be a locally owned and operated business that has been serving Philadelphia and the surrounding areas since 1928. Our experienced staff is dedicated to providing top-quality flooring products and exceptional customer service to make your home or business more beautiful.
Our Story
We've been in the flooring industry for over 90 years, and our commitment to excellence has remained unwavering. Our owner, Mark Saul, measures every job personally and meets with each customer to understand their unique needs. Our team of experts is passionate about helping you find the perfect flooring solution that meets your style, budget, and lifestyle.
Our Services
Axminster Rug Company offers a wide range of flooring products, including carpet, hardwood, laminate, and vinyl. From soft, plush carpeting to durable sheet vinyl and luxury vinyl tile, we have something for everyone. Our showroom features a vast selection of brands and styles to choose from, and our professional team will work with you to find the perfect fit for your space.
Whether you're looking to upgrade your home or business, we've got you covered. Our carpeting options include woven, patterned, textured, shag, plush, and cut and loop, made from nylon, polyester, smart strand sorona, or wool. We also offer a variety of hardwood floors from top manufacturers, as well as laminate flooring options that are easy to maintain and budget-friendly.
Why Choose Us
At Axminster Rug Company, we're dedicated to providing exceptional customer service, unmatched quality, and unbeatable prices. We're committed to building long-term relationships with our customers, and we strive to exceed your expectations with every interaction.
Installation Issues and Poor Customer Service
Many reviewers have reported issues with the installation of their carpets, including seams separating and running through the middle of the room, lumps forming due to improper stretching, and poor quality workmanship. These issues have led to a high level of dissatisfaction among customers, with some even stating that they would not recommend the company to others.
Lack of Responsiveness and Unhelpful Customer Service
Several reviewers have expressed frustration with the company's customer service, citing unresponsiveness and unhelpful responses to their concerns. Some have been told that "you get what you paid for" when expressing dissatisfaction with the quality of the carpet, and others have reported that their issues were not adequately addressed.
Positive Experience with Installers
One reviewer had a positive experience with the installers, stating that they were great and did a good job.
Disappointment with Overall Experience
Many reviewers have expressed disappointment with their overall experience, stating that they would not use the company again and would rather go to a big box store for their carpet needs.
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