Don't Take A Chance, Go With Nance
Our Journey Begins
Jack's Carpet embarked on its journey in Houston, Texas back in 1994 with a vision to provide the local community with unparalleled flooring solutions. Driven by a commitment to excellence and customer satisfaction, we have grown into one of the leading flooring retailers in the greater Houston area.
Dedicated to Quality and Selection
We understand that flooring is an integral part of your home, which is why we offer an impressive selection of high-quality products. From classic carpets to contemporary hardwood, luxury vinyl to timeless natural stone, we have something for every taste and style. We proudly partner with renowned manufacturers like Mohawk, Shaw, Coronet, and many more, ensuring access to the latest trends and innovations.
Expert Guidance and Personalized Service
Our team of experienced professionals is always ready to guide you through the selection process. From initial consultation to installation and beyond, we are committed to providing exceptional customer service. We are passionate about helping you achieve your desired look and feel for every room in your home.
Beyond the Sale
Jack's Carpet goes beyond just selling flooring. We offer comprehensive services such as:
- Hardwood refinishing: Restore your aging hardwood floors to their former glory.
- Granite countertops: Transform your kitchen or bathroom with stunning and durable granite surfaces.
- Cabinets and vanities: Upgrade your space with custom-crafted cabinets and vanities.
- Kitchen and bathroom remodeling: Our skilled contractors can handle everything from planning to completion of your dream kitchen or bathroom.
Our Commitment
At Jack's Carpet, we believe in building lasting relationships with our customers. We are committed to:
- Quality: We offer only the highest quality products and workmanship.
- Integrity: We are honest and transparent in all our dealings.
- Customer focus: Your satisfaction is our top priority.
- Community involvement: We are proud to support and contribute to the local community.
Contact Us Today
Let Jack's Carpet be your trusted partner in creating a beautiful and comfortable home. Contact us today for a free consultation and let us help you find the perfect flooring solutions for your needs.
Excellent Customer Service and Quality Work
Reviews praise Jack's Carpet for their exceptional customer service, professional sales team, and flawless installation. The sales people are commended for making the selection process easy and explaining the process thoroughly. The installers are also praised for being prompt, professional, and courteous.
Common Issues with Installation Scheduling
On the other hand, several reviews express frustration with the company's installation scheduling process. Issues include delayed installation, lack of communication, and failure to show up as scheduled. Some customers report being given false promises and being ignored when they try to follow up.
Concerns with Business Practices
A few reviews express concerns with the company's business practices, including requiring full payment before installation and then failing to follow through on commitments. There are also concerns about a disconnect between the sales floor and the warehouse, leading to confusion and delays.
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