Transform Your Space with Our Expert Flooring Solutions
Broadway Carpets stands as a trusted provider of comprehensive flooring solutions in Knoxville, Tennessee. With two conveniently located showrooms, we cater to the diverse flooring needs of residential and commercial clients. Our experienced team is dedicated to guiding you through the process of selecting the perfect floor covering for your home or business.
Carpet Expertise
Explore a wide array of quality carpets from renowned manufacturers, encompassing a diverse range of textures, colors, and fibers. We offer expert advice on selecting the ideal carpet for every room and lifestyle.
Hardwood Flooring Solutions
Discover the timeless elegance and warmth of solid and engineered hardwoods. Our services include comprehensive assessments to determine the best installation methods and subfloor preparation options.
Luxury Vinyl Tile & Plank
Enjoy the beauty of natural materials without compromising on durability. We provide expert guidance on selecting the right LVT or LVP flooring for your specific needs.
Tile & Stone Wonders
From natural stone to contemporary ceramic tiles, explore a captivating selection of tiles for both floors and walls. We offer professional advice on tile selection, installation techniques, and sealing options.
Area Rug Perfection
Complement your flooring with stunning area rugs that enhance the aesthetic appeal and warmth of your space. We offer a diverse range of sizes, shapes, and designs to suit your unique style.
Beyond Flooring Solutions
Our commitment extends beyond simply selling flooring materials. We offer a comprehensive portfolio of services to ensure a seamless and efficient flooring experience:
- Professional measurements and estimates
- Free in-home consultations
- Expert installation and removal services
- Comprehensive warranty coverage options
Dedicated to Customer Satisfaction
At Broadway Carpets, we prioritize customer satisfaction. Our team goes above and beyond to ensure a seamless and enjoyable experience from browsing our extensive product range to completing your project. We welcome you to visit our showroom to explore the possibilities and discover the perfect flooring solutions for your home or business.
Installation Issues and Poor Customer Service
Some customers have reported issues with Broadway Carpet's installation process, including delayed installation due to missing materials and poor planning. One customer experienced a 9-month delay in the installation of their new home's tile, causing frustration and inconvenience.
Quality of Products
There have been complaints about the quality of Broadway Carpet's products, including wood flooring that splintered and fell apart within six months of installation.
Good Customer Service and Products
On the other hand, some customers have reported positive experiences with Broadway Carpet, including excellent sales representatives, fair prices, and great advice. One customer was impressed with the level of service they received, including prompt attention and accommodation of their needs.
Ordering and Payment Process
There has been some confusion about the payment process, with one customer expecting to pay the balance upon pickup but finding out they had to pay upon installation.
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