Transforming Spaces, One Floor at a Time
A Legacy of Quality Flooring Solutions in Chesapeake, VA
Family Flooring proudly stands as a local family business serving the Chesapeake, VA area for over 30 years. Founded on the principle of providing exceptional customer service and unparalleled flooring solutions, we have become the trusted partner for countless homeowners and businesses in the community.
Local Expertise and Professionalism
As a locally-owned and operated business, Family Flooring understands the unique needs of our clientele. Our team of experienced professionals has deep knowledge of the local market and offers personalized guidance to help you find the perfect flooring solutions for your home or commercial property. We honor all manufacturer warranties and offer a 1-year craftsmanship warranty on all installations.
Comprehensive Products and Services
Our extensive product catalog features a diverse range of flooring materials, including:
- Carpet: Delight in the soft touch and warmth of our extensive carpet selection from Dixie Home Carpet.
- Hardwood: Experience the timeless elegance and durability of our premium hardwood floors.
- Waterproof Flooring: Enjoy the benefits of luxury vinyl flooring, known for its exceptional water and scratch resistance.
- Luxury Vinyl: Discover the beauty and warmth of natural materials like stone and tile, without the hefty price tag.
More Than Just Products
At Family Flooring, we are committed to providing a complete flooring solution. We offer:
- Installation Services: Our highly skilled installers are experts in all aspects of flooring installation, ensuring precision and professionalism.
- Free Estimates: Get an accurate and personalized quote for your project without any obligation.
- Financing Options: Make affordable payments with our convenient financing plans through Synchrony.
Join Us on the Journey to Finding the Perfect Flooring
Browse our online galleries and product pages to find inspiration for your next project. Our friendly and helpful staff is always available to answer your questions, provide personalized recommendations, and guide you through the process.
Contact us today and discover the exceptional quality and exceptional service that Family Flooring has become known for!
Excellent Customer Service and Installation
Multiple reviewers praised the exceptional customer service provided by Family Flooring, particularly from Kevin, Tony, and the installation team. They were commended for their patience, helpfulness, and friendliness. The installers were also praised for their professionalism, efficiency, and respect for the customers' space.
Quality of Work and Products
Reviewers were highly satisfied with the quality of work and products provided by Family Flooring. They appreciated the variety of flooring options available and the fair prices. The wood flooring and carpet installation were praised for their excellent quality and appearance.
Negative Experiences with Warranty and Customer Service
On the other hand, two reviewers had negative experiences with Family Flooring, particularly with their warranty and customer service. They reported that the company failed to fulfill their warranty obligations, and the owners were dismissive and unprofessional in their interactions. The reviewers felt that the company was unwilling to take responsibility for their mistakes and instead tried to shift the blame onto the customers.
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