Empowering Your Space, One Floor at a Time
Quality Carpets is a family-owned business that has been serving the Greater Rochester area for over 50 years. We take pride in providing exceptional customer service, workmanship, and attention to detail. Our goal is to provide the highest quality selection of flooring products and services to our residential, commercial, and business customers.
Located in Rochester, New York, our showroom is easily accessible and open Monday through Friday from 8:00 AM to 5:00 PM, and Saturdays from 8:00 AM to 3:00 PM. We also offer special appointments by request. Our experienced and knowledgeable staff is dedicated to helping you find the perfect flooring solution for your home or business.
Services
At Quality Carpets, we offer a wide range of services to ensure that your flooring needs are met. Some of the services we offer include:
- Sale: Our selection of flooring products includes carpet, hardwood, laminate, tile, and vinyl from some of the most well-known brands in the industry, including Shaw, Mohawk, Masland & Dixie Home, Bliss Magic Fresh, Phoenix Mills, Bruce, Bella Cera, Quick Step, Faus Flooring, Armstrong Alterna TM & Alterna Reserve, Mannington, Congoleum, Karndean Floor, and many more.
- Service: Our knowledgeable staff is always available to provide expert advice and guidance to ensure that you make the right choice for your flooring needs.
- Installation: Our experienced and trained installation team is dedicated to providing a professional and timely installation process.
Why Choose Us
We believe that our commitment to customer service, workmanship, and attention to detail sets us apart from our competition. We are dedicated to providing the highest quality selection of flooring products and services to our customers. Whether you are a residential or commercial customer, we have the solution for your flooring needs.
Overview
The reviews for Quality Carpets are mixed, with some customers having positive experiences and others encountering poor customer service. The company's business practices, such as pricing and availability of products, are also mentioned.
Business Practices
Several customers mention that the company has a wide selection of products and fair pricing. One reviewer notes that the staff is easy to work with and provides excellent customer service. Another reviewer appreciates the company's family-owned and operated business model.
Customer Service
However, some customers have had negative experiences with the company's customer service. One reviewer was treated poorly by a staff member, who pushed open the door to their home without knocking and was untruthful about the condition of the home. Another reviewer was rude and unhelpful on the phone, while a third reviewer felt the company was unprofessional and had poor communication.
Product Quality
Several customers mention the quality of the products provided by Quality Carpets. One reviewer notes that the company offers a wide range of products at reasonable prices, while another reviewer appreciates the high-quality carpet provided.
