Where flooring meets exceptional customer service
CS4 Flooring stands out as a leading provider of flooring solutions in the Madison, WI area. We offer a comprehensive selection of high-quality flooring materials and expert installation services to transform your home.
What sets us apart?
Our commitment to personalized customer service is unmatched. We take the time to understand your unique needs and preferences, offering tailored guidance through the entire process. From initial design consultations to meticulous installations, we are with you every step of the way.
Hardwood Flooring
- Comprehensive selection of solid and engineered hardwood flooring options.
- Expert advice on choosing the perfect wood type and finish for your home.
- Professional installation by experienced craftsmen.
Carpet Flooring
- Wide variety of textures, colors, and patterns to choose from.
- Understanding your preferences for texture, warmth, and acoustic properties.
- Quality installations by certified technicians.
Tile Flooring
- Extensive range of materials including porcelain, ceramic, and natural stone tiles.
- Guidance on choosing the right tiles for different areas of your home.
- Skilled installation by certified tile setters.
Vinyl Flooring
- Durable and versatile flooring option for various spaces.
- Extensive selection of styles, patterns, and textures.
- Efficient and meticulous installation by experienced professionals.
More than just materials, we offer
- Free design consultations to help you envision and plan your dream flooring.
- Detailed estimates with no hidden fees or surprises.
- Flexible scheduling that fits your needs.
- Exceptional customer service throughout the process.
Join us at our showroom to
- Explore our vast selection of flooring materials.
- Get personalized advice from our experienced designers.
- Get a feel for different textures and styles.
- Receive a free, no-obligation quote.
Discover the perfect flooring solutions for your home with CS4 Flooring!
Customer Service and Communication
Most customers have had a positive experience with CS4 Flooring & Design, praising their responsive, honest, and excellent customer service. Hannah Pellegrino appreciates how they quickly addressed her flooded basement, while Ross Ziobro and Ashley Mey highlight their friendly and professional communication. Cyn also mentions good service and prices. On the other hand, some customers have had poor experiences with customer service. Laurel Mattoon and Judy Fowler described CS4's poor customer service and inability to address their issues, while Nicole Spicer was left hanging without a quote or order. Sue Canfield regretfully shares that CS4's communication and project oversight was substandard.
Quality of Work and Products
The quality of work and products has been a mixed bag for customers. Some have been extremely happy with the end results, such as Hannah Pellegrino, Ross Ziobro, Mandy Handeland, Jim Cramer, Jackie Catania, and Lynn Halverson. They praise the excellent design, installation, and products. However, others have had issues with the quality of work. Laurel Mattoon reports cracked grout, tile, and bathtubs, while Judy Fowler received unopened boxes of tile that could not be returned. Nicole Spicer expresses her disappointment with the high-pressure sales tactics and lack of transparency.
