It Matters Where You Buy Flooring
A Legacy of Quality and Expertise
McSwain Carpets & Floors has been a trusted name in flooring solutions for decades, serving Cincinnati, Dayton, and Northern Kentucky with exceptional service and unparalleled expertise. Founded on the principles of integrity, craftsmanship, and customer satisfaction, we have become the leading provider of flooring products and services in the region.
Expert Guidance for Every Project
Our team of experienced professionals is dedicated to helping you navigate the world of flooring options. We guide you through every step of the process, from finding the perfect materials to expert installation and meticulous care. Our comprehensive consultations provide:
- Detailed space measurements and assessment to determine your unique needs.
- Personalized recommendations based on your style, budget, and functionality requirements.
- Expert advice on installation methods and care procedures.
Wide Selection of Quality Products
From luxurious hardwoods to cozy carpets and durable luxury vinyl plank, our selection caters to every taste and budget. We offer:
- Carpet: Soft and comforting carpets in diverse colors and textures to create a welcoming atmosphere.
- Hardwood: Classic and timeless hardwood flooring that adds elegance and value to your home.
- Luxury Vinyl Plank (LVP): Waterproof and scratch-resistant, ideal for busy families with active lifestyles.
- Tile & Stone: Beautiful and durable options that add sophistication and personality to any space.
Beyond Just Flooring
McSwain Carpets & Floors is committed to providing a holistic flooring experience. We offer:
- Free design consultations to visualize your dream flooring.
- Virtual consultation tools to easily explore options from the comfort of home.
- Professional installation services by experienced technicians.
- Expert care and maintenance consultations to keep your new flooring looking its best.
Join Us on the Journey to Perfect Flooring
At McSwain Carpets & Floors, we believe in making the process of choosing and installing new flooring seamless and enjoyable. Contact us today for a complimentary in-home estimate and let us help you find the perfect flooring solution for your home.
Excellent Customer Service
The sales team at McSwain Carpets & Floors, including Lee Jones, Pat Doud, and Fred Lay, received high praise from customers for their exceptional service. They were described as helpful, personable, and knowledgeable, making the floor buying experience easy and pressure-free. Several reviews mentioned that the sales team went above and beyond to ensure customers found the right flooring for their needs and budget.
Professional Installation
The installation team, including Collin, Michael, and Matt, were commended for their attention to detail and professionalism. They were described as friendly, efficient, and tidy, leaving the installation area clean and well-organized.
High-Quality Flooring Selection
Customers were impressed with the wide selection of carpets and flooring options available at McSwain Carpets & Floors. They appreciated the guidance and recommendations provided by the sales team, which helped them make informed decisions.
Issues with Installation and Customer Service
However, two reviews highlighted issues with installation and customer service. One customer experienced delays and problems with their flooring installation, which was eventually resolved by the company. Another customer had a poor experience with the installation of their wood flooring and stairs, which was not completed on schedule.
