Transforming spaces, transforming lives
Who We Are
At Flooring Warehouse, we take pride in being a local, family-owned and operated business with over 20 years of experience in the flooring industry. Our commitment to providing exceptional customer service, quality products, and unparalleled expertise has earned us a reputation as the go-to destination for all your flooring needs.
Our History
With over 20 years of experience, we have established ourselves as a trusted and reliable partner for all your flooring needs. Our family-owned and operated business has been providing top-notch products and exceptional customer service to the Central Texas community. We take pride in our long history of excellence and our commitment to continuous improvement.
Our Values
At Flooring Warehouse, we believe in upholding the following core values:
- Corporate responsibility: We strive to conduct our business in an environmentally responsible and socially conscious manner.
- Attention to detail: We understand the importance of getting every detail right, and we take the time to ensure that every aspect of our products and services meet the highest standards.
- Respect to all individuals: We believe in treating every individual with respect, professionalism, and compassion.
- Preserve our environment: We are committed to reducing our environmental footprint and promoting sustainable practices in our daily operations.
- Excellence in everything: We strive to excel in every aspect of our business, from product selection to customer service.
- Teamwork: We believe that teamwork is essential to achieving our goals and providing exceptional customer service.
Our Services
At Flooring Warehouse, we offer a wide range of flooring products and services to suit your needs, including:
- Residential Flooring: We provide expert advice and solutions for your home flooring needs, including carpet, vinyl, laminate, hardwood, and tile.
- Multi-Family Flooring: We cater to the needs of multi-family residences, including apartments, condominiums, and townhouses.
- Commercial Flooring: We offer customized solutions for commercial properties, including offices, restaurants, and retail stores.
- Carpet Cleaning: We provide professional carpet cleaning services to keep your floors looking their best.
Our Product Offerings
At Flooring Warehouse, we offer a vast array of flooring products from top brands, including:
- Shaw Floors: We proudly carry a wide selection of Shaw Floors products, including carpet, hardwood, and laminate.
- Coretec: We offer a range of Coretec waterproof flooring options for those who want durability and style.
- Atroguard: We provide a variety of Atroguard products, including carpet and vinyl options.
Getting Started
If you're looking for the perfect flooring solution for your home or business, we invite you to visit our showrooms in Austin, Cedar Park, Georgetown, Pflugerville, or South Austin. Our knowledgeable and friendly staff are always happy to assist you in selecting the right product for your needs.
Selection and Quality of Products
The Flooring Warehouse offers a huge selection of quality products, including vinyl plank flooring. The sales team, particularly Amber, is knowledgeable and helpful in guiding customers through the selection process.
Customer Service
Amber is praised for her excellent customer service, being patient, and going above and beyond to ensure customers get what they need. She is also commended for her follow-up and communication with customers.
Installation Experience
The installation team is described as wonderful, efficient, and organized. They work hard, show up on time, and leave the house in working order each night. The installation process is reported to be flawless, with no issues encountered.
Challenges and Issues
However, one customer experienced a challenge with their sales person, who forgot their conversation and made errors in the estimate. This led to several bumps and misunderstandings. Another customer had a poor experience with the quality of the flooring and the installation process, citing issues with lippage, unlevel flooring, and squeaking stair noses.
Pricing and Value
The prices at Flooring Warehouse are reported to be reasonable and on par with other local stores. Customers appreciate the value they receive for their money, with one customer stating they would have paid more for the results they received.
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