Your Hardwood Flooring Dreams, Our Expert Reality
For over six decades, Rafael Floors Abbey Carpet Center has been serving Marin County homeowners and businesses with the finest flooring options in the industry. As one of the most respected and trusted flooring centers in the region, we pride ourselves on providing exceptional customer service, a wide range of premium products, and expert installation techniques.
Located in San Rafael, California, our 5,000-square-foot showroom features a vast selection of flooring options, including hardwood, carpet, vinyl, laminate, and natural flooring products. Our collection of products is sourced from the world's top manufacturers, including Armstrong, Shaw, and Mannington, to name a few. Whether you're looking to enhance the aesthetic appeal of your home or office or simply seeking a durable and long-lasting solution for your floors, we have everything you need to create your dream space.
Our Commitment to Customer Service
At Rafael Floors Abbey Carpet Center, we understand the importance of providing exceptional customer service. Our team of professionally trained and knowledgeable staff are dedicated to helping you create your dream home. With a legacy of award-winning customer service, we have been recognized by Yelp reviewers for our 5-star services, Pacific Sun's "Best of Marin" awards for carpet and hardwood, and Diamond Certified recognition for our highest quality and helpful expertise.
Our Services
In addition to offering a vast selection of flooring products, we also provide professional installation services to ensure a seamless and stress-free experience for our customers. Our in-house installation team is comprised of skilled and experienced professionals who take pride in their work. We also offer hardwood refinishing and repairs to restore and increase the value of your floors.
Why Choose Rafael Floors Abbey Carpet Center?
At Rafael Floors Abbey Carpet Center, we are committed to delivering the highest level of quality, expertise, and customer service. Whether you're looking for a new floor covering for your home or office, or seeking expert advice on floor care and maintenance, we are here to assist you every step of the way.
Visit our showroom today and experience the Rafael Floors Abbey Carpet Center difference for yourself. With our extensive range of products, expert installation services, and outstanding customer service, we are confident that you will find everything you need to create your perfect space.
Customer Satisfaction
Rafael Floors seems to have a mixed reputation based on the reviews provided. While some customers had a positive experience, others had issues with the company's products and services.
Positive Reviews
Rafael Floors was able to provide excellent customer service to many of its customers. The sales staff was knowledgeable, and the installation crew was fast, clean, and efficient. One customer, who had a pipe burst flood, was impressed with the company's ability to install new flooring quickly and professionally. Another customer appreciated the guidance provided by Rafael Floors when purchasing flooring products.
The company also seems to value its customers, offering competitive pricing and providing free samples and advice. One customer was able to repair their hardwood floors at a significantly lower cost than they were initially quoted.
Negative Reviews
However, there were also some negative reviews. One customer was unhappy with the quality of the vinyl flooring they received, which was damaged during shipping. They also had issues with the return process, as they were charged for the return instead of issued a refund.
Another customer was unimpressed with the company's handling of an accident caused by one of their employees, who was not licensed to drive the company vehicle. The customer had to deal with the aftermath of the accident, including filing a police report and seeking restitution.
Conclusion
While Rafael Floors has had success with many customers, there are also some significant concerns about the company's products and services. Customers should be aware of the potential issues and take steps to ensure that they are getting the best possible service and products.
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